Comments, Complaints and Compliments

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Acas is committed to delivering a professional, courteous, helpful and impartial service to the public. If you are dissatisfied or wish to provide comments on any of our services you can complete the form below. We will investigate your complaint and respond within 10 working days.

Please note, this form is not to be used for helpline questions or queries about employment relations issues. Further contact details for these services can be found on the Acas helpline. If you have an impairment that makes it difficult for you on the phone, please complete the form below and tell us what you need from us in the 'feedback details' field so that we can do our best to help you.

If you have a disability and/or need us to make a reasonable adjustment to enable you to complete this form you can telephone our Customer Service Team on 0300 123 1150.

There is a time limit for making a complaint to Acas. Complaints must be made within six months of the date on which the incident took place and Helpline call recordings are only retained for one month.

For details of alternative ways of raising or escalating a complaint about our services or to find our postal contact details please visit: Complaints, compliments and comments policy.

Privacy Policy

All business issues and contact details provided on this form will be kept confidential. The information you provide on this form will not be shared with third parties. Full details of our privacy and data protection statement can be found at

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